Locketique

Returns Policy

If the item is defective you may return most new, unopened items within 30 days of delivery for an equal exchange of items or store credits. you will need the invoice number with the date in it, to change the defective item if applied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc., if not you will paid the shipping charges based on you country.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us at myorderclaim@gmail.com with your order number, pics and details about the product you would like to return and exchange for other a new one. We will respond quickly with instructions for how to return/ exchange items from your order in case you can send us the info we requested.

COVID19

You are not entitled to a refund under COVID19 pandemic - if you wish to return items that you have purchased but no longer require or you can liked them.

You are only entitled to a remedy if your product fails to meet the consumer guarantee as follow:

Reason to Returns/Exchange and who paid shipping?

1. Defective (watch, pendants, bracelets) - have a warranty of up to thirty (30) days from date of purchase. 

2. Color (tarnished) - have a warranty of up to sixty (60) days from date of purchase. 

3. Loose pave, crystal or rhinestones - have a warranty of up to seven (7) days from date of purchase.

4. Please note that parts of wood and leather items have a warranty of up to sixty (60) days from date of purchase.

5. Earrings including are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty. You just have only 7 days to return if is unopened from date of purchase. 

6. Free chain including are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty. You just have only 7 days to return if is unopened from date of purchase. If you want a new chain you will request to buy to us.

7. On Sale products are non-refundable and non-exchangeable. You just have only 7 days to return if is unopened from date of purchase.

8. Turkish Jewelry is handmade by Artisans,and its delicate.You just have only 15 days to return if is unopened from date of purchase.

*IMPORTANT - We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item), if not you will paid the shipping charges  based on you country.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. This time period includes the transit time for us to send your order from our warehouse (3 to 7 business days).

Please also note that the shipping rates for many items we sell are weight-based and includes handling process. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.